FITS
- Terms & Conditions: All contracts sent to clients should be written in English or Spanish (in the case of Spanish-speaking businesses that require therein), establishing prices with their conditions, passenger base, service details, hotel category, services included and excluded as well as specific policies detailed below. All our Client?s agreements are valid only if written.
Booking Confirmation & Prices Statement : For all reservation, Kallpa will confirm actual bookings thru a Booking Confirmation & Prices Statement (BC&PS) containing a detail of items included in our services with their price, status, passenger base, service detail, accommodation type and category, services included, and all other information relevant to the reservation.
Kallpa will be providing only the services included in the BC&PS. Each time a reservation is modified, a new BC&PS will be issued to the client. For any given reservation, only the latest BC&PS will be valid.
Administrative Fee: Being Kallpa Tour a wholesaler, clients whose trading volume with Kallpa is above US$ 5.000 per season (from May to April) will be exempted of Administrative Fee. In the same way new clients in their first year of operation with Kallpa will be also exempted of Administrative Fee. For clients whose trading volume is below US$ 5.000 per season, an Administrative Fee of US$ 30 will apply for bookings and modifications to the reservation.
A FIT is a person or a group of persons up to 9 passengers (or a family regardless the number of relatives) who travel together with an itinerary programmed by Kallpa Tour Operator, by the client or by all parties included.
During the high season (between September 1st and March 31st) reservations requested in less than 7 days before passenger?s arrival date (Last Minute Request) will be incurring in a USD $50 fee.
For confirmed reservation, changes required less than 7 days before passenger arrival can only be made on terrestrial services (i.e. transfers, excursions, guides, meals) except accommodation. A fee of USD $ 50 will be charged if the reservation is modified within this time period.
Changes or modifications made 2 days prior to passenger?s arrival date will be On Request.
In all cases situations of force majeure will be specially treated.
Payment Policy : All accounts should be paid in full no less than 7 consecutive days prior to passenger?s arrival.
In case prepayments are needed, Clients will be informed by Kallpa?s Account Executives/Assistants about payment schedule and cancellations or modification charges.
Prepayments to providers will be made only with money effectively credited in Kallpa?s account on behalf of the client?s name.
Cancellation Policy: When a reservation is totally cancelled:
- 7 or more days prior to arrival, the client will be responsible for non refundable payments made.
- Less than 7 days prior to arrival, the client will be responsible for the full payment.

Special Groups
Terms & Conditions: All contracts sent to clients should be written in English or Spanish (in the case of Spanish-speaking businesses that require therein), establishing prices with their conditions, passenger base, service details, hotel category, services included and excluded as well as specific policies detailed below. All our Client?s agreements are valid only if written.
Booking Confirmation & Prices Statement : For all reservation, Kallpa will confirm actual bookings thru a Booking Confirmation & Prices Statement (BC&PS) containing a detail of items included in our services with their price, status, passenger base, service detail, accommodation type and category, services included, and all other information relevant to the reservation.
Kallpa will be providing only the services included in the BC&PS. Each time a reservation is modified, a new BC&PS will be issued to the client. For any given reservation, only the latest BC&PS will be valid.
Administrative Fee: Being Kallpa Tour a wholesaler, clients whose trading volume with Kallpa is above US$ 5.000 per season (from May to April) will be exempted of Administrative Fee. In the same way new clients in their first year of operation with Kallpa will be also exempted of Administrative Fee. For clients whose trading volume is below US$ 5.000 per season, an Administrative Fee of US$ 30 will apply for bookings and modifications to the reservation.
A Special Group is any group of 10 or more passengers -with or without a special travel interest- whose itinerary is not repeated during the same season by the same client.
Group itinerary, services and passenger list should be confirmed 30 consecutive days prior to the group arrival date. After that date, changes on itinerary can only be made on terrestrial services (i.e. transfers, excursions, guides, meals), and only up to 15 consecutive days before the group's arrival. Within this period a fee of USD $ 50 will be charged in case itinerary or services are modified. After that, changes to itinerary or services will be On Request.
Additional passengers may be added to the group up 20 days prior to the group' scheduled arrival date. After that period and up to 7 days prior to the group?s arrival a fee of USD $50 per added passenger will apply. After that, passenger additions will be On Request.
In all cases situations of force majeure will be specially treated.
Payment Policy: All groups should be paid in full 20 consecutive days prior to their arrival, exception made for special agreements with clients.
In case prepayments are needed, Clients will be informed by Kallpa?s Account Executives/Assistants about payment schedule and cancellations or modification charges.
Prepayments to providers will be made only with money effectively credited in Kallpa?s account on behalf of the client?s name.
Cancellation Policy:
? If one or more passenger are cancelled:
More than 30 days prior to the arrival date, a refund will be given, except for non-refundable fees and deposits already paid to the providers.
Between 29 and 15 days prior to arrival of the group, 50% of the total invoice of the canceling passenger(s) shall be retained as the cancellation fee.
Between 14 and 7 days prior to arrival of the group, 70% of the total invoice of the canceling passenger(s) shall be retained as the cancellation fee.
Less than 6 days prior to the arrival of the group, there shall be no refund issued.
? In case the whole group is cancelled:
Up to 30 consecutive days prior to the scheduled arrival, the client will be responsible only for non-refundable payments made.
Between 29 and 15 consecutive days prior to the arrival date, the client will be responsible for 70% of the total group invoice.
Less than 14 consecutive days prior to the scheduled arrival date, the client will be responsible for 100% of the total group invoice.


Tour Series
Terms & Conditions: All contracts sent to clients should be written in English or Spanish (in the case of Spanish-speaking businesses that require therein), establishing prices with their conditions, passenger base, service details, hotel category, services included and excluded as well as specific policies detailed below. All our Client?s agreements are valid only if written.
Booking Confirmation & Prices Statement : For all reservation, Kallpa will confirm actual bookings thru a Booking Confirmation & Prices Statement (BC&PS) containing a detail of items included in our services with their price, status, passenger base, service detail, accommodation type and category, services included, and all other information relevant to the reservation.
Kallpa will be providing only the services included in the BC&PS. Each time a reservation is modified, a new BC&PS will be issued to the client. For any given reservation, only the latest BC&PS will be valid.
Administrative Fee: Being Kallpa Tour a wholesaler, clients whose trading volume with Kallpa is above US$ 5.000 per season (from May to April) will be exempted of Administrative Fee. In the same way new clients in their first year of operation with Kallpa will be also exempted of Administrative Fee. For clients whose trading volume is below US$ 5.000 per season, an Administrative Fee of US$ 30 will apply for bookings and modifications to the reservation.
A Tour Series is a group of 6 or more passengers with a fixed itinerary that is repeated more than one time during the same season.
Passengers List & Status:
Clients should send preliminary status for each group 120 consecutive days before group?s arrival.
Clients should send definitive passengers list no later than 15 consecutive days prior to each group arrival.
Between days 14 and 7 prior to the group?s scheduled arrival, additional passengers may be added. A fee of USD $50 per added passenger will apply within this time period. After that, passengers will be added On Request.
Payment Policy: All groups should be paid in full 15 consecutive days prior to their arrival, exception made for special agreements with clients.
In case prepayments are needed, Clients will be informed by Kallpa?s Account Executives/Assistants about payment schedule and cancellations or modification charges.
Prepayments to providers will be made only with money effectively credited in Kallpa?s account on behalf of the client?s name.
Cancellation Policy
? If one or more passenger are cancelled:
More than 30 days prior to the arrival date, a refund will be given, except for non-refundable fees and deposits already paid to the providers.
Between 29 and 15 days prior to arrival of the group, 50% of the total invoice of the canceling passenger(s) shall be retained as the cancellation fee.
Between 14 and 7 days prior to arrival of the group, 70% of the total invoice of the canceling passenger(s) shall be retained as the cancellation fee.
Less than 6 days prior to the arrival of the group, there shall be no refund issued.
? In case the whole group is cancelled:
Up to 30 consecutive days prior to the scheduled arrival, the client will be responsible only for non-refundable payments made.
Between 29 and 15 consecutive days prior to the arrival date, the client will be responsible for 70% of the total group invoice.
Less than 14 consecutive days prior to the scheduled arrival date, the client will be responsible for 100% of the total group invoice.